Shipping & Returns
Everything you need to know about receiving your clinical therapeutics and our satisfaction guarantee.
Shipping Policy
We process all orders within 1-2 business days. You will receive an email confirmation with tracking information once your order has shipped.
Domestic (US) Rates & Estimates
| Shipping Method | Estimated Time | Price |
|---|---|---|
| Standard Shipping | 3-5 business days | Free on orders $50+ (or $5.99) |
| Expedited (2-Day) | 2 business days | $12.99 |
| Overnight | 1 business day | $24.99 |
30-Day Clinical Guarantee
Because our products are formulated to treat specific skin conditions, we know that finding the right regimen takes time. We offer a 30-Day Money-Back Guarantee.
If you don't see an improvement in your skin barrier or a reduction in symptoms within 30 days, we will refund your purchase completely—even if the bottles are empty. No questions asked.
How to Initiate a Return
- Visit our Returns Portal and enter your order number.
- Print the provided prepaid return shipping label.
- Drop the package off at any USPS location.
- Refunds are processed to the original payment method within 5-7 business days of receiving your return.